Updating Results

Google

  • > 100,000 employees

Information Technology Residency Program (Fixed-Term Employee)

Sydney
Google's Information Technology Residency Program (ITRP) is a 26-month role designed to jumpstart your career in technology at Google or beyond.

Opportunity details

Opportunity Type
Graduate Job
Start Date
1 Feb 2021

Application dates

Applications Open
24 Feb 2020

Minimum requirements

Minimum Prior Qualification
Diploma
Accepting International Applications
No
Qualifications Accepted
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security
Data Science
Programming & Software Engineering
Video Game Development
Design & User Experience
The Role:

We are accepting applications for our February 2021 cohort. Applicants must have the right to work in Australia as Google is currently unable to sponsor a visa for this position.

Google's Information Technology Residency Program (ITRP) is a 26-month role designed to jumpstart your career in technology at Google or beyond. Residents will learn what it takes to support and scale Google's technology from our corporate infrastructure to end-users.

We believe that a successful IT career has its foundation in user support, and ITRP gives you exposure to a wide range of issues, as you will be assisting Googlers from around the world. You will help Google's operations evolve at scale by finding innovative ways to make support more efficient. You will also act as a liaison between technical and non-technical groups to enhance Google's infrastructure and internal services.

We will train and equip you with everything you need to support our users. Through short-term travel, you'll have the opportunity to experience the diverse support landscape in other Google offices. In addition, our learning and development programs are tailored to provide Residents with the technical and professional skills needed to accelerate a career in IT and prepare you for a variety of roles such as Security Engineering, System Administration, Network Engineering, Program Management, and more. Finally, you'll spend three months in a rotation focusing on your selected career path.

IT Residency alumni have advanced on to a variety of positions, both at Google and other technology companies, in areas such as Networking, Security, Site Reliability Engineering, System Administration, Support, and more.

Responsibilities:

- Provide support across all channels, including chat, email, phone, video, in-person, etc. (the amount of time dedicated to each will vary by location).
- Troubleshoot across Google's corporate resources, applications, and various operating systems, including Linux, OS X, Windows, Chrome OS and Android platforms.
- Support various services such as video conferencing, remote access, new internal products and mobile technology.
- Collaborate and share knowledge across the team and other Googlers.

Minimum qualifications:

- Associate's degree or equivalent practical experience.
- 6 months of experience troubleshooting in a Linux, OS X, or Windows networked environment - supporting desktops/laptops, phone systems, video conference, and/or various wireless devices.
- Customer service, client-facing, and/or help desk experience.

Preferred qualifications:

- Degree or certification in one of the following: Information Systems, Information Technology, Applied Networking, System Administration or other degrees with applicable experience.
- 1 year of relevant work experience, including experience deploying and supporting desktops/laptops, phone systems, video conferencing and various wireless devices.
- Ability to adapt quickly to changing priorities and to make quick decisions with limited information.
- Effective organisational, communication, leadership, and teamwork/collaboration skills, and passion for new technology and commitment to learning new skills.
- Completion of the Google IT Support Professional Certificate hosted on Coursera or other comparable certifications.
- Eligible to work in Australia.

Graduate Success Stories


  • Graduate stories
I also love the fact that we are helping small businesses grow into bigger ones, and having that direct impact.

Sophie Heatley

  • Graduate stories
I also love the fact that we are helping small businesses grow into bigger ones, and having that direct impact.

Sophie Heatley

  • Graduate stories
I am an engineer in Chrome, the open source web browser developed by Google. Specifically, I work on Blink, the rendering engine used by Chrome.

Bugs Nash

  • Graduate stories
I am an engineer in Chrome, the open source web browser developed by Google. Specifically, I work on Blink, the rendering engine used by Chrome.

Bugs Nash

  • Graduate stories
I also love the fact that we are helping small businesses grow into bigger ones, and having that direct impact.

Sophie Heatley

  • Graduate stories
I also love the fact that we are helping small businesses grow into bigger ones, and having that direct impact.

Sophie Heatley

  • Graduate stories
I am an engineer in Chrome, the open source web browser developed by Google. Specifically, I work on Blink, the rendering engine used by Chrome.

Bugs Nash

  • Graduate stories
I am an engineer in Chrome, the open source web browser developed by Google. Specifically, I work on Blink, the rendering engine used by Chrome.

Bugs Nash